Complaints Procedure
We take all concerns seriously. If something has not met your expectations, we want to hear about it so we can put things right.
Step 1 — Talk to us first
In the first instance, please raise your concern with our Practice Manager, either in person, by telephone, or in writing. We will acknowledge your complaint within 3 working days and aim to provide a full written response within 20 working days.
Practice Manager — Park Dental Care Address: 4 St James's Terrace, Nottingham NG1 6FW Telephone: 0115 910 1447 Email: info@ukdentist.co.uk
Step 2 — Independent review (private treatment)
If you are not satisfied with our response and your complaint relates to private dental treatment, you may refer your complaint to the Dental Complaints Service (DCS), an independent body funded by the General Dental Council.
Dental Complaints Service Telephone: 020 8253 0800 Website: www.dentalcomplaints.org.uk
The DCS handles complaints about private dental care and helps both patients and dental professionals reach a fair resolution without the need for legal proceedings.
Concerns about professional conduct
If your concern relates to the professional conduct or fitness to practise of a dental professional, you may contact the General Dental Council (GDC).
General Dental Council 37 Wimpole Street, London, W1G 8DQ Telephone: 020 7167 6000 Website: www.gdc-uk.org
Concerns about regulated care standards
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. If you have a concern about the standards of care provided at this practice, you may contact the CQC.
Care Quality Commission Telephone: 03000 616161 Website: www.cqc.org.uk
We are registered with and regulated by the Care Quality Commission. All complaints are handled in accordance with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 16.